FAQs

HOW TO SHOP
Do I need an account to place an order?

You need an email address to start the order process. We recommend that you register for a THE LIST account so that you can start adding your favourite pieces to your wishlist and easily place an order. As a member of THE LIST, you will also be able to: 

- Experience personalized shopping. Through our uniquely developed algorithm, The MIND, we are able to provide you with bespoke communication and product recommendations across all of our channels. The more you will interact with us, the more customized your experience will become. Get updates on new arrivals, curated collections and exclusive collaborations

- Receive invitations to private sales, offers, events and more

I’ve forgotten my password : What should I do?

Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive THELIST ’s email updates?

Stay informed of new arrivals, trends, exclusive collaborations and promotions by entering your email address on ‘THE LIST News’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.

How do I find I product?

At THE LIST you can shop in a number of ways. Browse the site using the drop down menus (Fashion, Watches, Jewellery, Art, Interior) or if you know exactly what it is you’re looking for, you can use the search function which is always located at the top center of our page.

How do I place an order on your site?

Placing an order is easy at THE LIST. Here’s how it works:

-Choose a category or brand/designer/artist from the top navigation menu or search to explore a specific style.

-Select the items you’d like to purchase and click ‘Add to cart’. Once you have finished adding your items, proceed to checkout under ‘Go to Checkout’.

-Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.

-Enter your address and payment information and select a delivery method to complete your order. Check whether all the details are correct and then complete your purchase. 

What happens after I’ve placed an order?

-Confirmation
Once you place your order and it has been accepted, you will receive a confirmation email from THE LIST confirming the receipt of your order.

-Dispatch
Once your order is ready to be dispatched you will receive an email with details of your order and how you can track your delivery.

-Delivery

Depending on your location, you will receive your item within the specified timeframe from DHL or the partner’s courier.

For further assistance, please contact our Customer Care Team at [email protected] or on our UAE toll free phone number 800 THE LIST (8435478) (available Sunday to Thursday, 10am-8pm GST) or + 971 444 30279 internationally (available Monday to Friday, 9am-6pm GMT).

PRODUCT AVAILABILITY & AUTHENTICITY
Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most coveted products and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping cart or wishlist does not reserve it.

Are THE LIST products authentic?

All of our products have been expertly curated from the world’s best luxury boutiques and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them or the item is vintage and they are not available anymore.

How will my order be packed?

Your order will be carefully packaged by our partner to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the partner.

PRICING & PAYMENT
Why is THe LIST pricing special?

At THE LIST you are shopping pieces from our luxury partner boutiques around the globe, expertly curated for you by our team. Prices are determined by each individual partner, therefore the price of the same item may vary depending on your location and where you order an item from. However, due to the international product sourcing we are able to offer a significant price advantage of approximately 30% of the regular market price to customers in the Middle East.

Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.

Which currencies can I shop In?

The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

When will my card be changed?

If you pay by debit card or PayPal, THE LIST will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.

Which payment methods do you accept?

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • PayPal
Will my personal details stay safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our THE LIST Privacy Policy.

Shipping, Duties, and Taxes
How much will I be changed for shipping?

Every order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout.

When will I receive my order and how can I track the delivery?

Once your order has been confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-4 days after dispatch, depending on your location and chosen shipping method.

We will keep you updated with tracking information. You can also follow the progress in your THE LIST account under ‘My Orders’. If you ordered from multiple partners of THE LIST, please bear in mind that your items will arrive separately.

Will I need to pay taxes and duties?

THE LIST ships to most destinations on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the European Union, USA, Canada, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E., Japan and Mexico), the price you pay to THE LIST will exclude all relevant import duties and sales taxes. As the recipient, you must pay these directly to our carrier to release your order from customs upon arrival.

For US customers, THE LIST does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

For more details, please contact your local customs office/respective tax authority or view our ‘Duties and Taxes’ information in the Orders & Shipping section.

Why can’t certain items be shipped to me?

While The LIST ships internationally, the partners on our site can determine where their goods are distributed and some items may not be available to purchase in every region. Some exotic items may also be restricted by local customs in the country you are shipping to.

Please note: Real fur and exotic skins cannot be shipped to the state of California. We are also unable to ship jewellery (including costume jewellery) or fur goods to Russia. Feel free to contact us for further information.