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We deliver to over 190 countries worldwide. THE LIST orders are delivered on workdays between 9am and 8pm, excluding public holidays. Usually shipping prices include import duties and taxes. Shipping costs will vary depending on the size, weight and destination of your chosen products. THE LIST orders are generally shipped with DHL EXPRESS. In some cases, i.e. for certain art pieces, we may use a different courier service. All relevant delivery options available for your order and to your destination will be displayed at checkout.
delivery within 2-4 days
Most of Europe and USA:
delivery within 2-4 days
Rest of the world:
delivery within 3-7 days.
Please keep in mind that our shipping times serve as a guide only and are based on time from dispatch. THE LIST cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays. It is also your duty to ensure appropriate access for deliveries.
Additional conditions for delivery of furniture/bulky items: When your order is ready for delivery, DHL will contact you to agree a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. It is your responsibility to ensure that the delivery team has access to the delivery address, and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access.
For larger goods, if delivery to the first floor and above requires service elevator access, it should be arranged by you and it is your responsibility to notify DHL of any potential problems with access to the premises, building, service elevators, etc. If delivery is complicated, by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to three (3) days. From the fourth day onwards, a daily storage charge will be applied. If you fail to agree a revised delivery date within seven (7) days from the initial delivery date, the product will be shipped back to the sender. This will result in additional charges to the customer as well as forfeit of payment in some cases.
If the delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. You will informed of this charge. We will not be liable for loss or damage to the goods or your property, including where caused by: (1) following your specific instructions; (2) limited or no access to your nominated premises; and/or (3) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply.
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been shipped, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
A tracking number will be provided by email and SMS once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the Customer Care team at [email protected] or on our number +44 11 33 20 88 20 (Rest of the World), +1 84 52 43 25 50 (United States). Available Sunday to Thursday, 10am-9pm Friday, 12am-9pm GST (Sunday to Thursday, 6am-5pm Friday, 8am-5pm GMT).
In the unlikely event that your piece arrives damaged or is significantly different from its description, we guarantee to work with you and the boutique to reach a resolution that is acceptable to you. Please inspect your order immediately upon delivery and contact us within 7 days if there are any issues. In the case of shipping damage, take the following steps.
Inspect the item before signing.
Note any issues you find within the shipping provider’s official paperwork.
Keep all packaging and shipping documents.
Contact us as soon as possible (no later than 7 days after delivery); we’ll ask for pictures to help us assess the condition of the piece.
Similarly, if your purchase is not as described or you never receive your purchase and believe it was lost in transit, please contact us within 7 days of delivery. We will do all we can to remedy the situation.
ORDER CHANGES & CANCELLATIONS
If you would like to make changes to your order or the arranged delivery time, please contact Customer Care as soon as possible and we will be happy to assist you in any way possible. If you miss a delivery, we will be in touch with you to arrange another suitable delivery date. If the second delivery attempt is unsuccessful, we’ll return your order to our partner for a refund. We can attempt to cancel your purchase if you change your mind. However, cancellations might not always be possible if the order has already been shipped. You can instead return your order for a refund via our easy returns service.
Please visit our Returns & Refunds Policy. page for further information.
After placing an order, you will receive an email confirmation from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, it will be picked up from the relevant THE LIST partner and shipped via express delivery.
Depending on your location, delivery will normally take 2-4 business days from dispatch. We’ll certainly keep you updated with tracking information.
If you order from multiple THE LIST partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.
As your purchase will be prepared quickly for dispatch, please contact Customer Care as soon as possible to cancel or make any changes to an order. Unfortunately we’re unable to cancel an order once it has been processed by a THE LIST partner.