THE LIST

FAQ

About

  1. 1. What is the list?

    There is one name that is synonymous with luxury, elegance and distinction and that’s TheList. We have created an exclusive global online platform specifically catering to the high-end luxury market where the finest, rarest and most unique products are listed and traded. Backed by the hallmarks of authenticity, integrity and trust, TheList is a vibrant confluence where affluent and elite buyers are linked to an extensive network of sellers who offer products of unparalleled quality and style.
  2. 2. What is the significance of TheList?

    TheList is an extension of a deep and rich heritage that beautifully merges the best of the Middle East and Europe. It originates from a passion that dates back to earlier centuries where traders traversed the desert tracks on the famous Silk Routes. We invite you to read Our Story to truly understand the significance of TheList.
  3. 3. Who is behind TheList?

    TheList was founded in Dubai by the pioneering entrepreneur Andreas Skorski who specializes in digital entrepreneurship and has a passion for exquisite, rare, unique and elegant luxury products.
  4. 4. Where is TheList located?

    Our headquarters is in Dubai, Business Bay, Clover Bay Tower 1603.
  5. 5. What makes TheList different?

    We offer a unique online platform or marketplace that links sellers of international luxury goods to affluent buyers from the Middle East and other parts of the world. It is solely dedicated to high-end products that are distinctive and hard-to-find elsewhere.
  6. 6. How does TheList work?

    We offer several affordable subscription plans to sellers who wish to feature their products on TheList. Sellers are charged a fixed monthly fee based on the selected plan. No commission is charged thus the seller enjoys 100% profits on each sale. We are not directly involved in the transaction between the seller and the buyer unless the buyer requests assistance or the seller requests an entity for import. We often trade our own products and also offer banner advertising, front-page listings and affiliate opportunities.
  7. 7. Who visits TheList?

    We enjoy a global audience from across the world with a primary user base in the Middle East region. It is one of the largest marketplaces where rare and unique luxury goods are listed for purchase. Our visitors are affluent buyers in search of one-of-a-kind luxury products from Europe, United States and other parts of the world, which are normally unavailable in the Middle East market.
  8. 8. Will new categories be added to TheList?

    We share your passion for distinctive products and our product managers continue to source special masterpieces from around the world. Our aim is to consistently offer new exciting categories to meet buyer needs and requirements. We endeavor to make TheList a prime online hub for luxury trade so our customers can have a delightful experience every day.
  9. 9. In which languages is TheList available?

    Our website is currently in English; however, we will soon be launching an Arabic version. The concierge and the support services are equipped to handle both English and Arabic, based on your convenience.
  10. 10. How do I partner with TheList?

    If you wish to partner with us, kindly click here or send us an email to [email protected]

Products

  1. 1. Is this a safe way to buy luxury goods?

    International luxury trade is not a new phenomenon. However, the medium of business was once considered risky and complicated. Today, the times have changed and geographical lines have been obliterated by the digital age. Cross-border trade is now simple, easy and quick. At TheList, we have crafted the perfect process where buyers and sellers can directly communicate with each other and close the sale. Our network of dealers have experience and expertise in several key areas such as insurance, shipping, payment handling and other critical roles. We would encourage you to read our Safe Buying Guide so your experience on TheList will be one that you will cherish with fond memories. Please note that we make every effort to ensure that all listed products are checked carefully for authenticity and quality. However, we cannot be held responsible for any transaction handled through our website.
  2. 2. How do I find a specific product that I’m looking for?

    If you are unable to find a specific product that you’re looking for, please click here to contact our Concierge Service. We will be happy to assist you.
  3. 3. Why are some products priced lower than retail prices?

    Since our business is completely run online, we are able to transfer a cost-saving advantage to our buyers. Due to limited overheads and a zero-commission policy, our buyers can enjoy lower prices when compared to high-end retail shops.
  4. 4. Will products purchased through TheList increase in value?

    There is a high probability that some products will significantly increase in value. Do follow us on social media and sign up for our newsletter / blog to receive more details on how to invest in collectibles.
  5. 5. What does VAT stand for?

    When goods or services are purchased, it is required to pay a VAT (Value Added Tax) or GST (Goods and Services Tax). In some cases, the price of the product is inclusive of VAT. Depending upon your location of residence, VAT can be usually reclaimed or addressed in a specific manner; however, this element is not applicable in the Middle East. We recommend that you get in touch with the seller to check whether VAT would apply to your purchase. Further, you may notice a lower price on some products when compared to prices in Asia or the U.S. This is primarily due to the location and the element of VAT.
  6. 6. Does the product price include the VAT element?

    We pride ourselves on offering a clear and transparent pricing system so there is no ambiguity in the purchase process. As a practice, many of our products do not include the VAT or Sales Tax element as we believe this will aid you in comparing prices and products in a more effective manner. However, this may not be possible for all products. For example, in Europe, sellers include the VAT in the published price as it is required by law to do so. The price of certain products such as boats may specifically indicate whether the VAT has been exempt, unpaid or paid. You may notice that some European products have a higher price when compared to prices in Asia or the U.S. and this is primarily due to the VAT element. We recommend that you contact the seller to get more details on whether VAT applies to your purchase.
  7. 7. What does P.O.R stand for?

    P.O.R is an acronym for Price On Request. For certain products, the dealer or the seller may have opted to keep the price confidential due to privacy reasons. In such cases, the buyer can directly contact the seller to find out the price of the product.
  8. 8. How often are currency rates updated on TheList?

    We take special care to update all currency rates on a daily basis.

Listings

  1. 1. Will TheList play an active role in each transaction?

    As one of the world’s largest marketplace for luxury goods, our aim lies in linking buyers and sellers so they have the right resources, tools and opportunities to trade their luxury goods and create win-win situations. However, we do not involve ourselves directly in the transaction except in such instances where TheList is the seller and we are trading our own products.
  2. 2. Are products evaluated prior to being featured on TheList?

    At TheList, we pride ourselves on integrity, reliability and authenticity. Our product listings are carefully evaluated, checked and vetted against our stringent quality standards. Products that do not meet these criteria will not be listed online. The seller will be notified and the subscription fee will be returned. We encourage all sellers to read through our Listing Criteria to see if their products can be featured on TheList. Alternatively, the seller can click here or contact our support team for more details..
  3. 3. How do I add a product listing on TheList?

    A seller would need to register on TheList prior to adding a product listing. Please click here to register. Once you have confirmed your account, click on the ‘Sell’ tab to upload your product details and high resolution images. The process from registration to product listing takes less than three minutes, making it an easy, simple and quick process.
  4. 4. Can I cancel or un-list my product at any time?

    Yes, if you wish to un-list a product or cancel your subscription, you can do so at anytime. Click here to proceed.
  5. 5. How long will it take before a product listing is approved?

    All product listings will need to be approved by our internal team before it is featured on TheList. Normally, you can expect an approval within one business day. Our team will send you a confirmation through email along with a link to your product listing. A receipt of payment will also be sent to you once the listing has been approved.
  6. 6. Why can’t I see my approved listing on TheList?

    Normally, a confirmation is sent within one business day after which the product details are posted online. If it has been one business day after you received a confirmation from us and you still cannot see your listing online, please click here to contact us or send us an email at [email protected] Please mention certain important details such as your name, product details and contact information. We will place your concern on priority and follow-up to resolve the issue as soon as possible.
  7. 7. Can I sell my product off-line in an anonymous manner?

    Yes, at TheList we have created a provision for sellers to sell their products anonymously. During the product listing process, you can choose the option to anonymously sell your item. Alternatively, you can click here to register your request or send us an email at [email protected] When you choose this option, your contact details will not be listed. However, we will store your information and provide it when requested by the buyer.

Sellers

  1. 1. What is the process to become a seller on TheList?

    Simply register on the website and click on the Sell tab to initiate the process or click here to get started.
  2. 2. How do I get in touch with the seller?

    There are two quick ways in which you can directly contact the seller. Simply click on the Email tab and fill in the required details on the online form given under the listing. If you wish to speak to the seller, you will find the telephone number along with a reference number listed on the webpage.
  3. 3. What do I do if the seller does not respond?

    In some cases, the seller may have a small setup or could be occupied with other activities. Please give them a few days to respond to your enquiry. If you still do not hear from them, please contact us and we will try to connect you with the seller.
  4. 4. Is it possible to report a seller or register a complaint?

    Yes, it is possible to do so. Please click on the Report tab and submit a request to register a complaint or report a seller.

Trust & Feedback

  1. 1. Are the products listed genuine and authentic?

    We have a strict acceptance criteria against which all products are evaluated. Further, our team directly interacts with reputed sellers to ensure that products are genuine and authentic. However, we cannot be held responsible for any transaction undertaken on this website. We strongly recommend that all our buyers read through the Safe Buying Guide prior to making a purchase. We do certify authenticity for specific products that are personally owned and traded directly by TheList.
  2. 2. How do I report or register a complaint against a listing?

    To report or register a complaint about a listing, please click on the Report tab which is featured on the listing page.
  3. 3. Can I send in feedback or comments about TheList?

    Yes, we would love to hear from you! Please click here to fill out our online form or email us at [email protected]